Please take a moment to review our Terms and Conditions
Amendments to your booking can be made up until 24 hours before the tour departure time.
Amendments to your booking can be made up until 7 days before the tour departure.
We currently offer a range of 1-day private tours available to book online. Amendments and cancellations can be made up to 72 hours before departure; a 20% administration fee applies to all changes and cancellations. After booking, our team will contact you to confirm the itinerary, passenger numbers and pick-up details.
Full payment is required at the time of booking. However, you can choose Klarna at checkout to “pay over time” or “pay later”, offering additional flexibility.
Please see below for the full Terms and Conditions for Private Tours.
The Company reserves the right to cancel tours where the minimum number of passengers is not reached. Minimum number of passengers required for tour departure is 6. In such cases, the Company's liability to the Customer is either the full return of monies paid for the tour or provision of a suitable alternative tour as agreed with the Customer.
Where the Customer cancels his/her scheduled tour reservation, the following terms and conditions apply:
1 Day Tours:
For cancellations made more than 24 hrs before departure, a 100% refund will be given.
For cancellations made less than 24 hrs before departure, there will be no refund.
Extended Tours (more than one day):
For cancellations made more than 7 days before the tour departure, a 100% refund will be given.
For cancellations made less than 7 days before the tour departure, there will be no refund. There may also be cancellation charges from the Accommodation Provider that the customer is liable to pay.
Private Tours
Please see below for "Read-to-Book Private Tours" and "Private and Corporate Hire" full Terms and Conditions.
*No refunds or reschedules are offered on any tours if the passenger is late for a tour/cannot find the pick-up point*
The check-in for tours OPENS 15 MINUTES PRIOR TO THE PUBLISHED DEPARTURE TIME AND CLOSES 5 MINUTES PRIOR TO THE PUBLISHED DEPARTURE TIME as the coach must depart on time and cannot wait for late-comers.
Check-in for our Loch Ness, Glencoe & The Highlands tour from Edinburgh OPENS 30 MINUTES PRIOR TO THE PUBLISHED DEPARTURE TIME.
This is for the benefit of all customers, and allows us to visit all stops for the full amount of time, offering you the most out of your tour.
You can find your Published Departure Time on your booking confirmation. Arrival in time for tours departing and finding the departure point are the responsibilities of the customer.
Please note that return times stated are estimated. Due to the unpredictable nature of travel, we cannot guarantee these times.
Please bear this in mind when arranging further travel connections. Timberbush Tours are not responsible for missed travel connections.
We strongly advise procuring travel insurance in the unfortunate event that you are unable to reach connecting travel arrangements.
1. Purchase and issue
1.1. Timberbush Tours gift cards are sold exclusively via our website and issued electronically to the email address provided at checkout.
1.2. The purchaser is responsible for ensuring the recipient’s email address is correct. We are not liable if a gift card is sent to the wrong email address due to an error in the details supplied by you.
2. Redemption and scope of use
2.1. Gift cards can be redeemed only:
(a) on our website; or
(b) by telephone with our reservations team,
as payment or part-payment towards our standard scheduled tours and “ready to book” private tours.
2.2. Gift cards cannot be redeemed against bespoke private hire services, transfers, or any other services which are not bookable as standard products on our website.
2.3. Gift cards cannot be exchanged for cash, resold, or used to purchase further gift cards.
3. Validity
3.1. Gift cards are valid for 12months from the date of issue, unless otherwise stated at the time of purchase.
3.2. Any unused balance after the expiry date will be forfeited and cannot be refunded.
3.3. Gift cards may be redeemed in full or in part. If the cost of the booking is less than the value of the gift card, any remaining balance will stay on the card and can be used towards future bookings until the expiry date.
3.4. If the cost of the booking exceeds the value of the gift card, you must pay the difference using an accepted payment method at the time of booking.
4. Cooling-off and refunds
4.1. If you purchase a gift card as a consumer via our website, you have a legal right to cancel your purchase within 14 days from the day after we email the gift card to you, provided the gift card has not been used.
4.2. To cancel within this period, please contact us by email at tours@timberbushtours.com with your order details. If the card is unused, we will refund the amount paid to the original payment method within a reasonable period.
4.3. Once a gift card has been redeemed in whole or in part, you no longer have a right to cancel under the cooling-off rules.
4.4. After the 14-day cooling-off period has expired, purchases of gift cards are non-refundable, except where we are required to offer a refund under applicable consumer law.
5. Payment issues and fraud
5.1. We reserve the right to cancel any gift card if payment for the card is not received, is reversed (for example, due to a chargeback), or if we reasonably suspect the payment or the card has been obtained fraudulently (for example, using a stolen card).
5.2. Where a gift card is cancelled in these circumstances, we may refuse to accept the gift card as payment and/or cancel any bookings made using that card. This does not affect your legal rights if you are a genuine purchaser and believe a mistake has been made – in that case, please contact us.
6. Loss, theft and misuse
5.1. Please treat your gift card like cash. We are not responsible for lost or stolen gift card details, or for unauthorised use of a gift card.
7. General
6.1. Use of a gift card constitutes acceptance of these terms and conditions.
6.2. We reserve the right to update or amend these gift card terms from time to time, but any changes will not affect gift cards already purchased.
Whilst Timberbush Tours maintains insurance meeting all statutory requirements, we strongly recommend that passengers hold comprehensive and suitable travel, medical and cancellation insurance to cover for eventualities during travel.
Applicable to Coach Hire via Timberbush Tours and Executive Car Hire via Timberbush Executive
These Terms & Conditions apply to “Ready-to-Book” private tours purchased via the Timberbush Tours website or over the phone. They are specific to these online, set-itinerary private tours.
These terms apply in addition to, and do not affect, your legal rights.
1.1. “Ready-to-Book” private tours are pre-designed private tour itineraries made available to book online at fixed prices and specified departure times.
1.2. These terms do not apply to:
Those services are covered by our separate Private and Corporate Hire Terms & Conditions.
2.1. Full payment is required at the time of booking a Ready-to-Book private tour on our website or over the phone.
2.2. On our website, you can choose to pay using our standard card payment options or, where available, Klarna at checkout. Klarna allows you to “pay over time” or “pay later”, offering additional flexibility. Any Klarna payment is subject to Klarna’s own terms and conditions.
2.3. If payment is not received, is reversed (for example, due to a chargeback), or is reasonably suspected to be fraudulent (for example, use of a stolen card), we reserve the right to:
(a) cancel the booking and any associated gift cards or vouchers; and
(b) refuse travel or further services until satisfactory payment is received.
2.4. If you believe a cancellation for non-payment or suspected fraud has been made in error, please contact us promptly.
3.1. Unless expressly stated otherwise, the prices for Ready-to-Book private tours do not include entrance fees or tickets for attractions.
3.2. After you make a Ready-to-Book private tour reservation, our Private Hire team may contact you to offer a pre-booking service for selected attractions on your itinerary. If you ask us to book attractions on your behalf, you will be charged:
(a) the full price of the attraction tickets; plus
(b) a 10% administration fee calculated on the total cost of those attraction tickets.
3.3. Any attractions we pre-book for you are provided by third-party suppliers and are subject to their own terms and conditions. In some cases, these tickets or services may be non-refundable or may carry their own cancellation charges.
3.4. Where you cancel a Ready-to-Book private tour, any non-refundable third-party attraction costs we have already incurred, or are committed to pay, on your behalf (including any administration fee under clause 3.2) may be deducted from any refund, in addition to any cancellation fee set out in section 4.
3.5. You may choose to book attractions yourself directly with the provider instead of using our pre-booking service. Where you do so, it is your responsibility to ensure that the timing, date and location of any attraction bookings fit the agreed tour itinerary. Our team can advise on suitable times; please speak to the Private Hire team for more information.
All references to time are to local UK time.
4.1.1. For Ready-to-Book private tours booked more than 72 hours before the scheduled departure time, you may cancel the booking for a full refund within 24 hours of the time of booking, provided that:
(a) the tour is still more than 72 hours away at the time you request cancellation; and
(b) no non-refundable third-party costs have been incurred, or, where they have, these will be deducted in accordance with clause 3.4.
4.1.2. The 24-hour cancellation window in clause 4.1.1 does not apply to bookings made 72 hours or less before the scheduled departure time. For those bookings, the cancellation terms in clause 4.2 apply from the time of booking.
4.2.1. After the 24-hour cancellation window has expired (or immediately for bookings made 72 hours or less before departure):
(a) More than 48 hours before departure: you may cancel the booking subject to a cancellation charge of 20% of the total booking value. You will receive an 80% refund of the total booking value, less any non-refundable third-party costs under clause 3.4.
(b) 48 hours or less before departure: the cancellation charge is 100% of the total booking value and no refund will be due.
4.2.2. Failure to arrive for departure, or being unable to travel due to not having the correct documentation or meeting any eligibility requirements, will be treated as a cancellation within 48 hours of departure and no refund will be due.
5.1. The Company may alter Ready-to-Book private tour itineraries due to, for example:
5.2. Vehicle type may be substituted with a similar-quality vehicle, including the use of third-party providers where appropriate.
5.3. Changes requested by you (for example, to itinerary, timings or passenger numbers) are subject to availability and may be treated as a cancellation and rebooking if they are significant.
5.4. As a guideline, for Ready-to-Book private tours:
5.5. Chauffeurs and Drivers are not authorised to accept changes to itineraries or timings without approval from our office.
6.1. In connection with Ready-to-Book private tours, the Company may use or recommend services provided by third parties (for example, attractions, hotels, ferries, subcontracted vehicles).
6.2. The Company is not liable for the acts or omissions of third-party service providers, unless they are directly employed by the Company.
6.3. Your rights in respect of third-party services may be governed by that provider’s own terms and conditions.
7.1. The Company holds all required statutory insurance.
7.2. Customers are strongly advised to purchase their own comprehensive travel, medical, and cancellation insurance, including cover for missed departures, delays, and third-party services.
8.1. Unless stated otherwise, Ready-to-Book private tour charges cover transport and a professional Driver/Driver-Guide or Chauffeur only.
8.2. All other costs are additional and payable by you directly, including (but not limited to):
8.3. Ready-to-Book private tour prices do not guarantee fixed prices for third-party services (such as attractions) and are subject to change until the time of booking.
9.1. Smoking is not permitted in any vehicle at any time.
9.2. Alcohol is not permitted in coaches but may be permitted in Executive car hires at the Company’s discretion and subject to applicable regulations.
9.3. The Company may refuse to carry any customer whose behaviour:
No refunds or liability will apply in such cases.
9.4. Customers are responsible for punctuality. The Company accepts no liability for late arrivals or missed connections caused by customers failing to arrive at the agreed departure point and time.
9.5. A £75 cleaning fee may be charged for vehicles left in a state of severe contamination (for example, excessive spillages, vomiting, or other soiling requiring specialist cleaning).
10.1. The Company accepts no liability for delays, alterations or cancellations to Ready-to-Book private tours caused by events outside the Company’s reasonable control, including but not limited to:
10.2. In such circumstances, we will take reasonable steps to minimise disruption, but are not liable for any resulting costs or losses.
11.1. The Company accepts no responsibility for missed onward connections, including (but not limited to):
11.2. Customers are responsible for allowing sufficient time after the scheduled end of a Ready-to-Book private tour to reach onward connections.
12.1. Customer data is used solely for:
12.2. Data is retained for approximately 24 months and may be shared with third parties only to facilitate services associated with your booking (for example, accommodation or attraction providers where required).
12.3. Credit card details are not stored.
12.4. Further information on how we handle your data is set out in our Privacy Policy:
Timberbush Tours Privacy Policy: http://www.timberbush-tours.co.uk/about-us/privacy-policy/
Timberbush Tours
Unit 4, Forth Industrial Estate,
Sealcarr Street, Edinburgh, EH5 1RF
Email: bespoke@timberbushtours.com
Phone: +44 (0)131 226 6066
Website: www.timberbushtours.com
The Company reserves the right to alter tour itineraries at any time, due to weather conditions, traffic problems, availability of attractions or other such extenuating circumstances beyond our control. In the case of accommodation, we will attempt to obtain a similar standard of accommodation wherever possible.
The Company reserves the right to alter the size and type of motor coach employed on any tour.
The Company will not accept or have any liability for any acts or omissions whether negligent or otherwise of any supplier (including accommodation, subcontracted coach services, tourist attractions, and print communications ) or person providing services in connection with any tour unless such a person is employed by or under direct control of the Company.
Tickets and vouchers for travel on other carriers are subject to the normal conditions of carriage of the individual carrier.
The Operator cannot be held responsible for last minute changes by third party suppliers such as accommodation providers, boat cruises, distilleries and other attractions. This includes changes to their timetables, availability and prices. All third party suppliers such as accommodation providers, boat cruises, distilleries and other attractions operate their own terms and conditions or service which can be sought directly from them in advance of your visit.
Accommodation is not included in the tour price. Accommodation arrangements for 2, 3 and 4 day tours are provided independently by third party accommodation providers.
Such arrangements are subject to the terms and conditions and limitations of liability imposed by these providers, and as such any contracts undertaken are made between the Customer and the Third Party accommodation provider.
All such arrangements are made independently of Timberbush Tours, irrespective of any help and assistance which the Company may provide in securing such arrangements. Any changes to reserved accommodation will be subject to availability and cannot be guaranteed.
Where Customers choose to book their own accommodation, it must be in the town centre (contact Timberbush Tours for more information) or the Driver-Guide will be unable to drop Customers off and collect them.
If the Customer chooses to book their own accommodation, we do recommend booking with flexible terms or ensuring the arrangement is under their travel insurance policy. This should be considered in relation to Covid-19 and our Cancellation terms for minimum passenger numbers.
If we book your accommodation for you, we will aim to make that within 2km of the town / city centre. At particularly busy times, this may be extended a little further, but we will always do our best to minimise distance. If you have mobility limitations or concerns, please make this known to our reservations team. Alternatively, you can of course book your own accommodation. We offer a discount on the price of your tour when you choose to book your own accommodation.
*Please be advised, most accommodation providers in the Highlands only accept cash payments, and do not accept debit/credit cards as methods of payment. Single supplements will usually apply.
For groups it may not be possible to allocate all rooms in the same Hotel/Guesthouse/Hostel due to high demand. Please contact Timberbush Tours for more information.
For operational reasons and to minimize the impact on the environment, our 2 and 3 day tours departing from Glasgow pick up in Edinburgh first and on the return journey, the tour terminates in Edinburgh only.
Passengers who were collected in Glasgow and wish to return there, are provided with a valid Edinburgh - Glasgow rail ticket and are dropped at Edinburgh Waverley Rail Station for the return journey to Glasgow.
Luggage is limited to 1 small to medium-sized suitcase or bag per person.
For guidance: a medium-sized suitcase is considered 60-69cm high and roughly 45cm in width.
Tour prices are for transport and Driver-Guide only. All other attraction entrance fees, cruise tickets, food and drink, accommodation etc, are additional optional extras, payable locally by the Customer at their own expense unless otherwise stated.
Concessionary prices are offered to persons over the age of 60, full-time students and children between 4 and 16 years. We regret that children under 4 years cannot be carried.
Regretfully we cannot carry children under the age of 4 years on our scheduled tours. Children aged 4-16 years of age will receive a concessionary rate. However, children of any age can be accommodated on a Private/Bespoke Tour
Smoking is not permitted on any of our vehicles.
The consumption of alcohol is not permitted on any of our vehicles.
The Company reserves the right to refuse to carry any person whose conduct or manner is likely to cause offence or upset to other passengers. In such cases full cancellation charges to the passenger apply, and the Company shall have no further liability to that passenger.
The Company does not accept any liability for any loss, inconvenience or damage caused by war, threat of war, riot or civil commotion, terrorist or criminal activity, industrial disputes, natural disasters, fires, illness, weather conditions, road traffic conditions, temporary technical, electrical or mechanical breakdown.
Whenever you communicate with Timberbush Tours Limited and by whatever method; in person, by telephone, email, live chat or via our website, we will respect the security of your personal data and undertake only to collect the minimum information to provide great service and commit to ensuring it is retained securely.
The information we collect will only be used in accordance with the Data Protection Act 1998 and General Data Protection Regulation 2018.
When booking with Timberbush, we only retain the minimum required information about you - your name, contact phone number, email address, and booking preferences. We do not retain any credit card data. Booking information is stored securely by our booking system.
Data is automatically cleared from our system periodically every 24 months, however if you wish to have this removed or amended at any time, please email a request to: tours@timberbushtours.com or give us a call on: +44 (0) 131 226 6066.
When travelling with Timberbush, please note that our coaches are fitted with onboard CCTV for our legitimate business interests as a transport operator. Data is automatically cleared from our systems every 28 days.
To find out more about the data we collect and how we use it, you can read our full Privacy Policy here.
You agree to comply with the authority of the Operator's representative and the laws and regulations of Scotland, including customs and foreign exchange restrictions. If you do not do so, you may, at the discretion of the Operator's representative, be asked to leave the trip. No compensation will be issued in such circumstances.
You agree that the Operator's representatives may take photographs and films of you while you are a passenger. These may be used in our advertising and publicity material without obtaining any further consent or payment in respect of such photographs and/or films.
Many attractions require us to pre-book tickets to secure places for our customers. Customers can book tickets through our online ticketing portal. Please note that tickets for Stirling Castle, Edinburgh Castle and Holyrood Palace are non-refundable. We advise booking tickets at least 24 hours in advance of your tour departing in order for us to secure entry for you. Regrettably, tickets purchased within 24 hours of departure may not be guaranteed and are dependent on the attraction having enough capacity.
The minimum number of passengers required for tour departure is 6 passengers, which helps to minimise the impact on the environment.
The Company reserves the right to cancel any tour where the minimum number is not reached. On the rare occasion that we should be required to cancel a tour, we will inform the Customer in advance and offer an alternative tour subject to availability, upgrade the Customer to a tour at a higher fare at no extra cost, or provide a full refund.