Main Content

Terms & Conditions

These Terms & Conditions were last updated on 26th May 2022.

Please take a moment to review our Terms and Conditions

Cancellations

The Company reserves the right to cancel tours where the minimum number of passengers is not reached. Minimum number of passengers required for tour departure is 6. In such cases, the Company's liability to the Customer is either the full return of monies paid for the tour or provision of a suitable alternative tour as agreed with the Customer. 

Cancellation Charges

Where the Customer cancels his/her scheduled tour reservation, the following terms and conditions apply:

1 Day Tours:

For cancellations made more than 24 hrs before departure, a 100% refund will be given.
For cancellations made less than 24 hrs before departure, there will be no refund 

Extended Tours (more than one day):

For cancellations made more than 7 days before the tour departure, a 100% refund will be given.
For cancellations made less than 7 days before the tour departure, there will be no refund. There may also be cancellation charges from the Accommodation Provider that the customer is liable to pay. 


*No refunds are offered on any tours if the passenger is late for a tour/cannot find the pick-up point*

Arriving for your tour

The check-in for tours OPENS 15 MINUTES PRIOR TO THE PUBLISHED DEPARTURE TIME AND CLOSES 5 MINUTES PRIOR TO THE PUBLISHED DEPARTURE TIME as the coach must depart on time and cannot wait for late-comers.

Check-in for our Loch Ness, Glencoe & The Highlands tour from Edinburgh OPENS 30 MINUTES PRIOR TO THE PUBLISHED DEPARTURE TIME.

This is for the benefit of all customers, and allows us to visit all stops for the full amount of time, offering you the most out of your tour.

You can find your Published Departure Time on your booking confirmation. Arrival in time for tours departing and finding the departure point are the responsibilities of the customer.

Tour timings

Please note that return times stated are estimated. Due to the unpredictable nature of travel, we cannot guarantee these times.

Please bear this in mind when arranging further travel connections. Timberbush Tours are not responsible for missed travel connections.

We strongly advise procuring travel insurance in the unfortunate event that you are unable to reach connecting travel arrangements.

Minimum Numbers

The minimum number of passengers required for tour departure is 6 passengers, which helps to minimise the impact on the environment.

The Company reserves the right to cancel any tour where the minimum number is not reached. On the rare occasion that we should be required to cancel a tour, we will inform the Customer in advance and offer an alternative tour subject to availability, upgrade the Customer to a tour at a higher fare at no extra cost, or provide a full refund. 

Insurance

Whilst Timberbush Tours maintains insurance meeting all statutory requirements, we strongly recommend that passengers hold comprehensive and suitable travel, medical and cancellation insurance to cover for eventualities during travel.

Alterations/Alternatives

The Company reserves the right to alter tour itineraries at any time, due to weather conditions, traffic problems, availability of attractions or other such extenuating circumstances beyond our control. In the case of accommodation, we will attempt to obtain a similar standard of accommodation wherever possible.

The Company reserves the right to alter the size and type of motor coach employed on any tour.

Other Operators/Carriers/Third Party Suppliers

The Company will not accept or have any liability for any acts or omissions whether negligent or otherwise of any supplier (including accommodation, subcontracted coach services, tourist attractions, and print communications ) or person providing services in connection with any tour unless such a person is employed by or under direct control of the Company.

Tickets and vouchers for travel on other carriers are subject to the normal conditions of carriage of the individual carrier.

The Operator cannot be held responsible for last minute changes by third party suppliers such as accommodation providers, boat cruises, distilleries and other attractions. This includes changes to their timetables, availability and prices. All third party suppliers such as accommodation providers, boat cruises, distilleries and other attractions operate their own terms and conditions or service which can be sought directly from them in advance of your visit.

Covid-19 & Attractions

The easing of lock down restriction for Covid-19 requires attraction operators to introduce mitigating control measures.  We would ask that you adhere to all instructions from signage and staff regarding social distancing, wearing of face covering, use of hand gels, etc. 

In the initial phases, many operators have altered or limited their days and times of operation and have a significant reduction in capacity in order to maintain social distancing.  Unfortunately, in some cases especially historic sites, it may not be possible to adapt them in the short term and will remain closed. 

To be compliant with Scottish Government guidelines for tracing customers and also to help manage the reduced capacity, most attractions who are operating will require customers to be prebooked and prepaid. (If this is the case, our team will be in touch with you to confirm needs and take any necessary payments in advance). There are some attractions, such as boat cruise operators that may not require prepayment and can be paid on the day but will require confirmation early on the day of travel in order that your driver guide can call ahead to reserve slots.  The driver will advise you about this in the morning. 

Whilst we will do everything possible to avoid any impact, given the current evolving circumstances, we would reiterate the point already set out that Timberbush cannot be held responsible for last minute changes regarding attractions.
 

Accommodation

Accommodation is not included in the tour price. Accommodation arrangements for 2 and 3 day tours are provided independently by third party accommodation providers.

Such arrangements are subject to the terms and conditions and limitations of liability imposed by these providers, and as such any contracts undertaken are made between the Customer and the Third Party accommodation provider.

All such arrangements are made independently of Timberbush Tours, irrespective of any help and assistance which the Company may provide in securing such arrangements. Any changes to reserved accommodation will be subject to availability and cannot be guaranteed.

Where Customers choose to book their own accommodation, it must be in the town centre (contact Timberbush Tours for more information) or the Driver-Guide will be unable to drop Customers off and collect them.

If the Customer chooses to book their own accommodation, we do recommend booking with flexible terms or ensuring the arrangement is under their travel insurance policy. This should be considered in relation to Covid-19 and our Cancellation terms for minimum passenger numbers.

If we book your accommodation for you, we will aim to make that within 2km of the town / city centre. At particularly busy times, this may be extended a little further, but we will always do our best to minimise distance. If you have mobility limitations or concerns, please make this known to our reservations team. Alternatively, you can of course book your own accommodation. We offer a discount on the price of your tour when you choose to book your own accommodation.


*Please be advised, most accommodation providers in the Highlands only accept cash payments, and do not accept debit/credit cards as methods of payment. Single supplements will usually apply.


For groups it may not be possible to allocate all rooms in the same Hotel/Guesthouse/Hostel due to high demand. Please contact Timberbush Tours for more information.

Extended tours departing from Glasgow

For operational reasons and to minimize the impact on the environment, our 2 and 3 day tours departing from Glasgow pick up in Edinburgh first and on the return journey, the tour terminates in Edinburgh only.

Passengers who were collected in Glasgow and wish to return there, are provided with a valid Edinburgh - Glasgow rail ticket and are dropped at Edinburgh Waverley Rail Station for the return journey to Glasgow.

Luggage on extended tours

Luggage is limited to 1 small to medium-sized suitcase or bag per person.
For guidance: a medium-sized suitcase is considered 60-69cm high and roughly 45cm in width.

Prices

Tour prices are for transport and Driver-Guide only. All other attraction entrance fees, cruise tickets, food and drink, accommodation etc, are additional optional extras, payable locally by the Customer at their own expense.

Timberbush Tours do negotiate reduced rates at most tourist attractions and historical sites visited for Customers.

Concessionary prices are offered to persons over the age of 60, full-time students and children between 4 and 16 years. We regret that children under 4 years cannot be carried.

Children

Regretfully we cannot carry children under the age of 4 years on our scheduled tours. Children aged 4-16 years of age will receive a concessionary rate.

Customer Conduct

Smoking is not permitted on any of our vehicles.

The consumption of alcohol is not permitted on any of our vehicles.

The Company reserves the right to refuse to carry any person whose conduct or manner is likely to cause offence or upset to other passengers. In such cases full cancellation charges to the passenger apply, and the Company shall have no further liability to that passenger.

Force Majeure

The Company does not accept any liability for any loss, inconvenience or damage caused by war, threat of war, riot or civil commotion, terrorist or criminal activity, industrial disputes, natural disasters, fires, illness, weather conditions, road traffic conditions, temporary technical, electrical or mechanical breakdown.

Data Protection

Whenever you communicate with Timberbush Tours Limited and by whatever method; in person, by telephone, email, live chat or via our website, we will respect the security of your personal data and undertake only to collect the minimum information to provide great service and commit to ensuring it is retained securely.

The information we collect will only be used in accordance with the Data Protection Act 1998 and General Data Protection Regulation 2018.

When booking with Timberbush, we only retain the minimum required information about you - your name, contact phone number, email address, and booking preferences. We do not retain any credit card data. Booking information is stored securely by our booking system.
Data is automatically cleared from our system periodically every 24 months, however if you wish to have this removed or amended at any time, please email a request to: tours@timberbushtours.com or give us a call on: +44 (0) 131 226 6066.

To find out more about the data we collect and how we use it, you can read our full Privacy Policy here.

You agree to comply with the authority of the Operator's representative and the laws and regulations of Scotland, including customs and foreign exchange restrictions. If you do not do so, you may, at the discretion of the Operator's representative, be asked to leave the trip. No compensation will be issued in such circumstances.

You agree that the Operator's representatives may take photographs and films of you while you are a passenger. These may be used in our advertising and publicity material without obtaining any further consent or payment in respect of such photographs and/or films.

Covid Secure

It is a condition of travel that you agree and comply with the Company safety briefing instructions and Scottish Government Covid-19 safety guidance for passenger transport. Examples would include use of alcohol gels, face coverings, instructions on seating, etc. 


Failure to do so, may result in cancellation of your ticket, travel being refused or asked to leave the tour without refund or compensation being given.


The safety of our passengers and staff is paramount to Timberbush. In addition to our standard cleaning regimes, Timberbush have implemented a series of enhanced hygiene measures, including disinfectant fogging, antimicrobial films, hand gels, face coverings and added ventilation. Whilst the steps taken have gone significantly beyond those set out in Government guidance to mitigate risk, clearly, we cannot eradicate risk of Covid-19 transmission entirely. Passengers must therefore be aware that there is an inherent risk to travel and do so entirely at their own risk. Timberbush cannot be held responsible for potential transmission or contraction whilst on tour. 

Tickets for Attractions

Many attractions require us to pre-book tickets to secure places for our customers. Customers can book tickets through our online ticketing portal. Please note that tickets for Alnwick Castle are non-refundable. We advise booking tickets at least 24 hours in advance of your tour departing in order for us to secure entry for you. Regrettably, tickets purchased within 24 hours of departure may not be guaranteed and are dependent on the attraction having enough capacity.