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Timberbush Tours

Privacy Policy

Website and Booking System – Privacy and Security Policy

 

General Policy


Whenever you communicate with Timberbush Tours Limited and by whatever method; in person, by telephone, email, live chat or via our website, we will respect the security of your personal data and undertake only to collect the minimum information to provide great service and commit to ensuring it is retained securely.

The information we collect will only be used in accordance with the Data Protection Act 1998 and General Data Protection Regulation 2018.

Data Privacy

Information Policy – Timberbush Tours Limited takes your data protection and privacy very seriously and will not pass this data on to any third parties, unless doing so is essential to provide part of your booking such as to reserve accommodation or attractions entrance.

Why do we collect information - We collect personal information about you only to process your booking or if you subscribe to our mailing list.

What information do we collect – When booking with Timberbush, we only retain the minimum required information about you - your name, contact phone number, email address, and booking preferences. We do not retain any credit card data. Booking information is stored securely by our booking system. Data is automatically cleared from our system periodically every 24 months, however if you wish this removed or amended at any time, please email a request to: tours@timberbushtours.com

Contact details – These details are retained for the purposes of contact only, allowing our staff to keep you up to date with any changes relating to your booking between when you booked and being fulfilled. In addition, we will send you one email for feedback shortly after completion of your tour. If you have subscribed to our mailing list, we will use your email address to send you our newsletter. You can unsubscribe from the list at any time - by clicking the unsubscribe link in a newsletter, or by emailing tours@timberbushtours.com

Cookies - We use cookies to help us measure site performance, provide relevant online ads and for anonymous gathering of usage information. No personally identifiable information is gathered or retained from this method by Timberbush Tours Limited. Third party applications which are embed in our site like Facebook, Instagram and Twitter also use cookies to understand user behaviour and for marketing purposes and each has their own privacy policy which you can view by clicking the respective link. We ask for your consent to place these types of cookies on your device. Should you wish to use our site without cookies, follow the advice of your particular browser:

For more information about cookies, visit https://ico.org.uk/for-the-public/online/cookies/

If you feel your data in being misused please contact the ICO: https://ico.org.uk/global/contact-us/

 

Security

Timberbush Tours Limited respect the security of your information and undertake to ensure only the minimum required personal details are retained and are kept securely.

Timberbush Tours Limited website connects to your browser over the internet through SSL (Secure Sockets Layer), look out for the padlock symbol in the address bar and “https” rather than the less secure “http”. SSL is an industry standard protocol for secure encryption over the internet. It's fast and safe and it ensures your personal information cannot be read by anyone else.

Every stage of our system from website landing page and through the booking process is SSL / https secure. Our payment processing is also PCI compliant (Payment Card Industry Data Security Standard), via our card processing partner Worldpay. Timberbush do not store your credit card details. If you pay via PayPal, payments are transmitted via 168 bit encryption for added security.

Our embedded Live chat function is provided via our partner Snapengage and uses encryption software. Snapengage automatically deletes conversation logs after 2 years. Payment data transfers have an added layer of encryption for security. Payment card details are not retained in chat logs after the chat closes.

Cyber Essentials certified - Timberbush Tours is Cyber Essentials certified. Cyber Essentials policies help prevent the many cyber attacks and the certification demonstrates that we take the security of your information seriously.

 

If you have any questions about this policy please get in touch by email on tours@timberbushtours.com or call our office on 0131 226 6066.