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Book & Tour in Confidence

Your safety is our priority.

Good to Go LogoOver the past few months, we've all worked incredibly hard to look after one another and keep each other safe from Covid-19. At Timberbush, we want to make sure it doesn't stop there.

We've put together stringent controls for both our team and our customers to feel safe and protected whilst on tour.

In this new, ever changing environment, we are committed to ensuring we are always adapting to new Government guidelines and customer expectations. As such, this information may be updated over time, and we will alert you to this. We have detailed below what actions Timberbush are taking to keep you safe, whilst also providing our a 5* customer experience.

Book in Confidence

Our Support Network

Our Reservations Team and Driver-Guides are on hand to help you whenever you need it. From the moment you make your first enquiry, to when you leave your review for your tour, we are on hand to make sure your experience in Scotland is safe and worry-free.

Our Driver-Guides are fully trained in new hygiene procedures and physical distancing regulations. Whilst providing excellent customer service, they also ensure their coach is kept as hygienic as possible through enhanced cleaning procedures, including disinfecting all touch points inside the vehicle. We kindly ask whilst on tour that you cooperate fully with your Driver-Guide and heed any advice they may give to ensure the tour is kept as safe as possible for all on board.

Our Partners

We hold our partners to the same high standards that we keep ourselves. For this reason, we are selective with whom we work with and have contacted each of our partners to ensure they are strictly adhering to Government guidelines.

Flexible Cancellation

We offer free cancellation on all of our 1 day tours giving 24 hours notice. If you're unable to travel due to Covid-19, contact us and we will amend your booking free of charge.

Exclusive Group Tours

We offer exclusive tours for bubble groups and individuals through our website! Choose one of our private tour packages at a discounted rate and enjoy a coach just for you and your loved ones. Book here.

 

Tour In Confidence

On the Road

All of our vehicles will be fully sanitised before leaving our depot every morning and fully disinfected after each tour, including air conditioning vents. Additional measures have been taken following WHO guidelines to ensure we are abiding by the latest hygiene protocols.

Throughout the touring day, your Driver-Guide will be disinfecting touch points inside the vehicle, such as door handles. We also have hand sanitiser on board for use throughout the day and we ask our customers to sanitise their hands when boarding and alighting the coach. We always recommend keeping your own personal hand sanitiser and a face covering with you.

Physical Distancing

We have taken steps to ensure our customers are able to adhere to the current physical distancing rule on board our vehicles, and have lowered the customer capacity of all our coaches to abide by this rule.

Your Responsibility

We have worked hard to put these measures in place for the well-being of our staff and customers. We would kindly ask you to take personal responsibility for your own protective equipment, such as face coverings, hand sanitiser and physical distancing whilst touring with us. 

We look forward to touring with you in this new normal. Let's work hard to keep each other safe and healthy!