The Company reserves the right to cancel extended (multi day) tours where the minimum number of passengers is not reached. Minimum number of passengers required for tour departure is 6. In such cases, the Company's liability to the Customer is either the full return of monies paid for the tour or provision of a suitable alternative tour as agreed with the Customer. This policy does not apply to 1 day tours.
Where the Customer cancels his/her tour reservation, charges will be payable by the Customer as detailed below:
Please note that all Customers cancelling any tour reservation will be charged a standard fee of 10% of the booking price to cover administration costs. The following terms and conditions apply:
1 Day Tours:
- For cancellations made more than 24 hrs before departure, a full refund will be given less an administration fee of 10%
- For cancellations made less than 24 hrs before departure, there will be no refund.
Extended Tours (more than one day):
- For cancellations made more than 7 days before the tour departure, a full refund will be given less an administration fee of 10%
- For cancellations made less than 7 days before the tour departure, there will be no refund.
*No refunds are offered on any tours if the passenger is late for a tour/cannot find the pick-up point*
Arriving for your tour
The check-in for tours OPENS 15 MINUTES PRIOR TO THE PUBLISHED DEPARTURE TIME AND CLOSES 5 MINUTES PRIOR TO THE PUBLISHED DEPARTURE TIME as the coach must depart on time and cannot wait for late-comers. This is for the benefit of all customers, and allows us to visit all stops for the full amount of time, offering you the most out of your tour. You can find your Published Departure Time on your booking confirmation. Arrival in time for tours departing and finding the departure point are the responsibilities of the customer.
Please note that return times stated are estimated. Due to the unpredictable nature of travel, we cannot guarantee these times. Please bear this in mind when arranging further travel connections. Timberbush Tours are not responsible for missed travel connections. We strongly advise procuring travel insurance in the unfortunate event that you are unable to reach connecting travel arrangements.
For extended (multi day) tours, the minimum number of passengers required for tour departure is 6 passengers, which helps to minimise the impact on the environment. The Company reserves the right to cancel any tour where the minimum number is not reached. On the rare occasion that we should be required to cancel a tour, we will inform the Customer in advance and offer an alternative tour subject to availability, upgrade the Customer to a tour at a higher fare at no extra cost, or provide a full refund. This policy does not apply to 1 day tours.
Whilst Timberbush Tours maintains insurance meeting all statutory requirements, we strongly recommend that passengers hold comprehensive and suitable travel, medical and cancellation insurance to cover for eventualities during travel.
The Company reserves the right to alter tour itineraries at any time, due to weather conditions, traffic problems, availability of attractions or other such extenuating circumstances beyond our control. In the case of accommodation, we will attempt to obtain a similar standard of accommodation wherever possible. The Company reserves the right to alter the size and type of motor coach employed on any tour.
Other Operators/Carriers/Third Party Suppliers
The Company will not accept or have any liability for any acts or omissions whether negligent or otherwise of any supplier (including accommodation, subcontracted coach services, tourist attractions, and print communications ) or person providing services in connection with any tour unless such a person is employed by or under direct control of the Company. Tickets and vouchers for travel on other carriers are subject to the normal conditions of carriage of the individual carrier.
Please note accommodation is not included in the tour price. Accommodation arrangements for 2, 3 and 4 day tours are provided independently by third party accommodation providers. Such arrangements are subject to the terms and conditions and limitations of liability imposed by these providers, and as such any contracts undertaken are made between the Customer and the Third Party accommodation provider. All such arrangements are made independently of Timberbush Tours, irrespective of any help and assistance which the Company may provide in securing such arrangements.
Where Customers choose to book their own accommodation, it must be in the town centre (contact Timberbush Tours for more info) or the Driver-Guide will be unable to drop Customers off and collect them.
*Please be advised, most accommodation providers in the Highlands only accept cash payments, and do not accept debit/credit cards as methods of payment. Single supplements will usually apply.
Please note for groups it may not be possible to allocate all rooms in the same Hotel/Guesthouse/Hostel due to high demand. Please contact Timberbush Tours for more information.
Extended tours departing from Glasgow
For operational reasons and to minimize the impact on the environment, our 2 and 3-Day tours departing from Glasgow pick up in Edinburgh first and on the return journey, the tour terminates in Edinburgh only. Passengers who were collected in Glasgow and wish to return there, are provided with a valid Edinburgh - Glasgow rail ticket and are dropped at Edinburgh Waverley Rail Station for the return journey to Glasgow.
Luggage on extended tours
Luggage is limited to 1 small to medium-sized suitcase or bag per person.
For guidance: a medium-sized suitcase is considered 60-69cm high and roughly 45cm in width.
Tour prices are for transport and Driver-Guide only. All other attraction entrance fees, cruise tickets, food and drink, accommodation etc, are additional optional extras, payable locally by the Customer at their own expense. Timberbush Tours do negotiate reduced rates at most tourist attractions and historical sites visited for Customers.
The Company’s current published prices on the website and in the current brochures are valid from 1st April 2018 to 31st March 2019.
Concessionary prices are offered to persons over the age of 60, full-time students and children between 5 and 16 years. We regret that children under 5 years cannot be carried.
Regretfully we cannot carry children under the age of 5 years on our scheduled tours. Children aged 5-16 years of age will receive a concessionary rate.
Smoking is not permitted on any of our vehicles.
The consumption of alcohol is not permitted on any of our vehicles.
The Company reserves the right to refuse to carry any person whose conduct or manner is likely to cause offence or upset to other passengers. In such cases full cancellation charges to the passenger apply, and the Company shall have no further liability to that passenger.
The Company does not accept any liability for any loss, inconvenience or damage caused by war, threat of war, riot or civil commotion, terrorist or criminal activity, industrial disputes, natural disasters, fires, illness, weather conditions, road traffic conditions, temporary technical, electrical or mechanical breakdown.
Whenever you communicate with Timberbush Tours Limited and by whatever method; in person, by telephone, email, live chat or via our website, we will respect the security of your personal data and undertake only to collect the minimum information to provide great service and commit to ensuring it is retained securely.
The information we collect will only be used in accordance with the Data Protection Act 1998 and General Data Protection Regulation 2018.
When booking with Timberbush, we only retain the minimum required information about you - your name, contact phone number, email address, and booking preferences. We do not retain any credit card data. Booking information is stored securely by our booking system. Data is automatically cleared from our system periodically every 24 months, however if you wish to have this removed or amended at any time, please email a request to: email@example.com or give us a call on: +44 (0) 131 226 6066.