Your well-being should be your priority. If you can't or don't want to travel right now - then you shouldn't have to worry about your money. We've relaxed our Cancellation Policy to make it easier to get a refund.
For 1 day tours, we now offer a full refund up to 24 hours in advance, and a gift card for those who cancel less than 24 hours notice. For extended tours, a full refund will be given for cancellations made more than 7 days before the tour departure.
We hope this makes it easier for you to reschedule your travelling plans for the near future.
If you would like to postpone your trip, simply contact our Reservations Team and they’ll be happy to reschedule your booking for a later date.
To minimise the spread of the Coronavirus, hands should be washed and surfaces cleaned on a regular basis.
Our Driver-Guides are washing their hands more frequently and using anti-bacterial hand sanitiser whenever possible. When on tour, we strongly recommend you do the same to prevent the spread of the virus.
Our coaches are thoroughly deep-cleaned everyday by professional cleaners. Special attention is paid to high-contact areas, such as handles and railings.
Coach Size Reduction
We’ve reduced our coach size for our tours from 53 seaters down to 32 seaters or less.
Timberbush Tours is an eco-conscious business. With sudden cancellations on some of our tours, this has left empty seats on our coaches, which is not fuel efficient and detrimental to the environment. By reducing our coach sizes, we can provide a much greener service.
We’re also aware some individuals may feel uneasy travelling in larger groups during the Coronavirus outbreak. Our smaller coaches will reduce the potential of spreading the virus and hopefully ease any concerns.
If you want to travel with a small group of friends or family, a Private Tour may be a suitable alternative. An experienced Driver-Guide will take you on your custom tour in your very own modern coach.
We are trying to be as flexible as possible under these unique circumstances. If you have any concerns about your booking, or any questions about booking a tour with us, please email our Reservations Team or phone 0131 226 6066. We understand everyone will be impacted by the Coronavirus, and we want to help minimise the impact as much as possible.