We take the protection of your personal data very seriously. Whenever you communicate with Timberbush Tours Limited and by whatever method; in person, by telephone, email, live chat or via our website, we will respect the security of your personal data and undertake only to collect the minimum information to provide great service and commit to ensuring it is retained securely.
The information we collect will only be used in accordance with the ‘Data Protection Law’ which includes the General Data Protection Regulation 2016/679; the UK Data Protection Act 2018 and all relevant EU and UK data protection legislation.
What is personal data?
Personal data is any data that identifies you, as an individual. This could include your name, address, email address or even information about your needs or circumstances.
If you are a customer – We may collect and process relevant personal data, which you provide to us when you get in touch by any means in relation to our services, to process bookings, to keep you up to date with any booking changes or deal with queries. For instance, contact details are retained for the purposes of contact only, allowing our staff to keep you up to date with any changes relating to your booking between when you booked and it being fulfilled. In addition, we will send you one email for feedback shortly after completion of your tour. If you have subscribed to our mailing list, we will use your email address to send you our newsletter. You can unsubscribe from the list at any time - by clicking the unsubscribe link in a newsletter, or by emailing email@example.com. We will retain your full booking record for a period of 24 months for reconciliation purposes. After 24 months any personally identifiable information will automatically be deleted from your booking record. To obtain any prior user discount offers, you will be required to provide your original booking reference number as evidence as your personal details will no longer be available to validate your previous use.
If you are a company - We may collect and process relevant personal data, which you provide to us when you get in touch by any means in relation to our services, to commission tour services, to keep you up to date with any booking changes or deal with queries.
If you are a supplier – We may collect and process relevant personal data in order that we are able to receive your services, process and pay your invoices.
For more information about cookies, visit https://ico.org.uk/for-the-public/online/cookies/
If you feel your data is being misused please contact the ICO: https://ico.org.uk/global/contact-us/
If you are a job seeker – We may collect and process the personal details you provide to help us evaluate your suitability for a position with Timberbush.
We also collect personal data that you voluntarily provide when you contact us with queries or complaints.
We may also collect personal data from other parties who have obtained your permission to share your personal data with us, such as your employer and third party booking agents.
We may also process special category data of customers and third parties as is necessary to provide our services or for the establishment, exercise or defence of legal claims.
This includes the following personal data revealing:
We ensure that we meet all legal requirements in relation to the collection, use and storage or any special category personal data including any additional protections or measures that may be required.
The only data we typically process on children is for age to confirm if concession pricing is applicable and whether a car seat is required. We do not require personal data.
Data protection law permits us to collect, use and store your personal data on a limited number of grounds. The main grounds we rely on are:
The Data Protection laws are clear: the protection of personal information is paramount. As a result, Timberbush must meet certain clear and robust obligations. In short, your personal data must be:
We have technical and operational security policies and procedures in place to protect the personal data we collect, use and store, against unauthorised or unlawful access or disclosure, improper use, alteration and unlawful or accidental destruction or loss.
The measures we have in place include:
All personal data we collect from you or about you is stored on our secure servers. Our servers are based in the United Kingdom. We use a third party, Mailchimp, to send out our mailing list to those who have signed up to our subscription.
We also use a Live Chat provider, Snapengage who is currently based in the USA for those customer that have chosen to use this service.
Other than providing the above limited customer contact information we will not transfer or store personal data outside the European Economic Area (“EEA”).
Unfortunately, the transmission of information via the internet is not completely secure. We do not guarantee the security of your data to our website; any transmission is at your own risk.
We may need to disclose your personal data to some third parties in certain circumstances. This includes the following circumstances:
Booking information is stored securely by our booking system. Data is automatically cleared from our system periodically every 24 months, however if you wish this removed or amended at any time, please email a request to: firstname.lastname@example.org
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us. If your personal data does change, please contact the Office Manager on email@example.com and our records will be updated.
You have a number of rights under the data protection laws. Under certain circumstances, by law you have the right to make the following requests:
- the purpose of the processing
- the categories of personal data
- the recipients to whom personal data has been disclosed or which will be disclosed
- the period for which the personal data will be retained
- the right to lodge a complaint with the Information Commissioner’s Office
- the source of the information if not collected direct from you, and
- the existence of any automated decision making.
Timberbush has processes in place to ensure that it can facilitate any request made by an individual to exercise their rights under data protection laws. All requests will be considered without undue delay and within one month of receipt as far as possible. If your have such a request, it should be submitted to the Office Manager on firstname.lastname@example.org.
For the avoidance of doubt, we do not utilise or carry out automated decisions, which might have a legal effect on you or which might affect you significantly.
To make a request to review, verify, correct or request erasure of your personal data, object to the processing of your personal data, or request that we transfer an electronic copy of your personal data to another party, please contact us at email@example.com.
If you have any queries regarding this policy, please contact firstname.lastname@example.org
You have the right to make a complaint about anything regarding the processing, storage, and retention of your personal data. We would hope to resolve any complaint internally and if you would like to lodge a complaint with us, in the first instance, please contact email@example.com.
However, you also have the right to lodge a complaint at any time to the Information Commissioner (ICO) in respect of our processing of your personal data. Further information can be found at www.ico.org.uk.